Client Experience Mapping

for Entrepreneurs

As an entrepreneur, you are uniquely positioned in the marketplace to deliver a premium, high-quality service or product. However, most of us get so buried in the work that our client experience suffers as we try to keep moving forward. In this course, you'll design a thoughtful, intentional client experience that effortlessly and consistently delivers exceptional service and results.
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What You'll Learn

Let's talk learning objectives!

  • Learn why every business should thoughtfully design the customer experience

  • Build your own client map to deliver exceptional service

  • Identify areas for automation and delegation to make running your business easier

  • Tips to implement your client map quickly so you can get back to doing what you love

Course curriculum

  • 1

    Start Here

    • 1.0 Introduction

    • 1.1 Course Overview

    • Client Experience Mapping Workbook

  • 2

    Foundations of Client Experience Mapping

    • 2.0 Foundations of Client Experience Mapping

    • 2.1 What is a Client Experience Map?

    • 2.2 Why do you need a Client Experience Map?

    • 2.3 Prepping for Your Mapping

  • 3

    Designing Your Client Experience

    • 3.0 Designing Your Client Experience

    • 3.1 Suggested Tools

    • 3.2 Guidelines for Successful Mapping

    • 3.3 Sample Client Experience Map

    • 3.4 The Ultimate How-To

    • 3.5 Building Your Map

  • 4

    Making the Map Work for You

    • 4.0 Making the Map Work For You Introduction

    • 4.1 Boss Move: Automation

    • 4.2 Boss Move: Delegation

    • 4.3 Next Level Experience

    • 4.4 A Peek Behind the Scenes

    • 4.41 Dubsado - Infrequent Service Workflow

    • 4.42 Dubsado - Frequent Service Workflow

    • 4.43 Trello - Introduction and Workflow

  • 5

    Wrap Up

    • 5.0 Wrap Up

    • Resources

Let's Break It Down

  • Time Commitment

    90+ Minutes of Video Lessons + Tutorials

  • Investment

    $99.00 Lifetime Access

  • ...but wait, there's more!

    Workbook + Resources List

Ready to Get Started?

Let's upgrade your client experience so you can get exceptional results!

Get started now